Wingsland Customer Service Policy
WINGSLAND promises to provide customers with high quality products and fast, efficient, professional after-sales service. Once you buy our products from WINGSLAND authorized agents, WINGSLAND official shops or the authorized online shops, you will be promised of free charge maintenance or paid repair service according to our warranty policy. Please contact WINGSLAND after-sales department directly if you need help. However, in order enjoy the right of after-sales service better, please preserve the proofs, receipts or the order number well. The WINGSLAND preserves the right to amend the after-sales policy and will not inform customers separately, please check latest version on our website.
USA Tech Support:866-944-8840
China Tech Support:+86-400-0805-969
Global/USA support@szsungreen.com
Wingsland General After-Sales Service Flow
Wingsland provides our customers with paid repair service for products that do not meet the conditions falling under our warranty. Customers will be charged for for diagnostic, labor, materials, repair and return delivery. If the customer decides not to move forward with the repair, the customer will be liable for payment of return delivery of their product(s), as well as the cost of diagnosis. Diagnosis is free of charge if the product is within warranty period. Customer please contact directly with Wingsland authorized agent when buying products, or contact the nearest Wingsland intelligence official authorized maintenance point product repair issues:
Paid repair service will include the following:
a. Products that are no longer covered under the warranty and/or warranty has expired.
b. All other situations that do not meet with the conditions pursuant to the warranty service (see details in Warranty service terms).
Disclaimer
Consumers to purchase Wingsland Minivet, used in the following circumstances, for avoid unnecessary disputes.
Hereinafter is special instructions for attention:
(l) Use Wingsland Minivet, at the airport and other specially designated airline flight control area, in violation of the relevant laws and regulations such as the harm to the normal take-off and landing aircraft.
(2) use Wingsland Minivet in the military restricted zones and the military base aerial, cause adverse effects, damage the interests of the state, such as illegal.
(3) use Wingsland Minivet, in the form of legal cover for illegal purposes, the following, candid, camera, etc, dangerous against the privacy of personal information.
(4) Use Wingsland Minivet, the researchers concentration areas, faulty operation, leading to damage the social and public interests, and endanger the personal safety of others.
(5) Use Wingsland Minivet, in violation of mandatory provisions of laws and administrative regulations.
Caused by disputes and all the consequences resulting from the above, have the operator to undertake the responsibility. Wingsland don’t undertake it. Pls noted.
Wingsland Minivet main components warranty time
Wingsland after-sales service center phone: +866-944-8840
Wingsland USA Office17583 Railroad St;City of Industry CA 91748,Main Line/Tech support/Fax(866)944-8840
Tech Support Email: support@szsungreen.com。
Wingsland Free of charge Warranty Service
Wingsland guarantees that, under the following conditions during the warranty period (see Chart), starting from the date product is purchased, warranty service will be provided. Diagnostic, labor, materials, tests and return delivery are covered pursuant to Wingsland’s service warranty (Customer only need to bear the freight of charge when send it back). Please contact with Wingsland after-sales service center for returns maintenance directly.
1. The following conditions must be met for warranty service:
a. During warranty period, product is normal used, as intended by the manufacturer.
b. No unauthorized disassembling, modification or installation has been performed.
c. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
d. Valid proof-of-purchase, receipt or order number (Wingsland Direct Sales.is provided.
2. Following situations are not subject to warranty service conditions:
a. Crash or burning caused by non-manufacturing factors.
b. Damage caused by unauthorized modification, disassembling or shell opening which did not follow the instruction of official manuals.
c. Damage caused by improper installation, or incorrect use or operation despite of the guidance of manuals.
d. Damage caused by unauthorized modification of circuit, mismatch or misuse of battery and charger.
e. Damage caused by any flights which didn’t follow the instructions of the manuals.
f. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
g. Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.).
h. Damage caused by operating the unit in a known environment with interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
i. Damage caused by operating the unit with a weight greater than safe takeoff weight.
j. Damage caused by forced flight when components have been aged or damaged.
k. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
l. Damage caused by operating the unit with a low charged or defective battery.
3. Miscellaneous
a. Wingsland requests that customers are responsible for shipping costs when sending their product(s) in for return, repair or exchange.
Technical staff of after-sales service centers will examine the product to identify the problem and responsibility. If it is a quality problem of the product itself, Wingsland will accept all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customer.
b. If Wingsland determines that the product(s) do not fall under the warranty, Wingsland will advise the customer of the cost of repair and return delivery prior to repairing or sending the product(s).
c. If your issue is not subject to warranty or caused by non-manufacturing issue, then examination cost, material and labor cost will be charged according to the nature of the problem.
d. You can call Wingsland authorized dealer or Wingsland after-sales service center for more information of maintenance process.